SYLVIE LENOIR'S TERMS AND CONDITIONS

https://sylvielenoir.com is a Site operated by Sylvie Lenoir.

By using our Site or placing an order, you confirm that you accept these terms of use and that you agree to comply with them.

By 

• accessing our Website,
• placing an order from our website, by phone, by any electronic message or in person at my practice, you are agreeing to be bound by these Terms and Conditions and you agree to be responsible for the agreement with any applicable local laws. 

If you disagree with any of these terms, it would be best if you do not use this site, our products or services. 

We recommend that you print a copy of these terms for future reference.

To contact us, please email sylvie@sylvielenoir.com or telephone our customer service line on +44 (0)1989 763 999.

These terms of use refer to the following additional terms, which also apply to your use of our Site:

· Our Privacy Policy. See further under How we may use your personal information.

· Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods or services from, or via, our Site, our Terms and Conditions for the Supply of Goods and Services contained below will apply. 

The materials contained in this Website are protected by copyright and trade mark law. 

“You” means the user of the Site or the "client".

“We/us” means Sylvie Lenoir, Sylvie Lenoir's Employees, Sylvie Lenoir’s website.

“Site” means the website(s) of Sylvie Lenoir on the worldwide Internet as available at https://sylvielenoir.com and as updated from time to time inclusive of its images, graphics, text and copyright contained therein. 

“Content” means the information and other material available within the Site, (inclusive of but not limited to), graphics, images, links, documents, sounds, videos, logos, trademarks.

"Products" means any goods or services, remote or face-to-face bookings, downloadable files, vouchers, face-to-face or remote services and consultations, online training, workshops supplied by Sylvie Lenoir or https://sylvielenoir.com

“Order” means the product or service, billed for specific quantities and/or for a specific duration. 

An verbal or written order is  a contract, which is a legally enforceable binding commercial agreement, in which you agree to pay a fee or price for goods and services, which Sylvie Lenoir agrees to provide under the following terms and conditions.

All orders can be made at my practice, by phone or in writing (letter, email, online message, etc.). Your order has to be paid for before 

• the products can be dispatched or 
• the service can be provided to you in case of remote treatments. 

All orders are dealt with as soon as possible. 

To book an appointment outside normal business hours, you will be asked for your debit or credit card details to secure your appointment. In case of no show, your card will be debited for the full amount for that appointment. When you book an appointment verbally or in writing, you enter a legal commercial contract for that appointment.

If you break our contract by not respecting our Terms & Conditions then you may be liable to pay SYLVIE LENOIR penalties and interests. 

In agreement with UK Law, late payment or unpaid fees and invoices for products or services will be subjected to

• a £40 late payment penalty and 
• a statutory interest of 8% plus the Bank of England base rate. 
• debt collection fees may also apply.

We will deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door and a signature will be required. 

For all International Orders, you are responsible to make sure that the goods that you order are in compliance with the Laws and Regulations of your country. Customs clearance, taxes and /or any duty incurred upon arrival are the responsibility of the buyer.  Please ask for a quote for delivery costs.

For remote or face-to-face services, we will verbally or in writing agree on a date and time for the work to be carried out either by phone or by email. A 24-hour notice for rescheduling or cancellation applies.

Sylvie Lenoir reserve the right to change or withdraw any service or product at any time without warning.

Your remote or face-to-face appointments are important to us.  They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary on your part.  Therefore, we respectfully request a 24-hour notice for cancellations or rescheduling of appointments. 

Please understand that time is valuable for us all. Therefore, when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and emergency clients or waiting list clients miss the opportunity to receive help. 

With less than a 24-hour notice, you will be charged for the full amount of your appointment. 

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any cancellation fee.  

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.   

Emergency absences will be considered on an individual basis.  You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted.  We will make the decision to honour your request on a case-by-case basis and will respond back to you in writing within 7 days.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power cut, unfortunate incidence, weather conditions, governmental order that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

Refunds, returns and cancellations are dealt with on a case by case basis. 

Refunds are processed within 30 days of notification.

Our aim is for you to be absolutely happy with your product or service. If for some reason you are not or you may want to complain, please email us at sylvie@sylvielenoir.com

Complaints are processed as soon as possible within 30days of the date of your complaint.

You acknowledge that the content is made available to you for your personal use only and that you may download the content or downloadable files onto one computer hard drive. 

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the content.  

We may amend these terms from time to time. 

Every time you wish to use our Site, products or services, please check these terms to ensure you understand the terms that apply at that time. 

We may update and change our Site from time to time to reflect changes to our products or services, our users' needs and our business priorities. 

Where required, we may notify you in advance of any major changes.

Our Site is made available free of charge.

You acknowledge that it is technically impossible to provide the site free of faults and that we do not undertake to do so, that faults may lead to temporary unavailability of the site, and that the operation of the site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.

Therefore, we do not guarantee that our Site, or any of its contents, will always be available or be provided uninterrupted. 

We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they also comply with them.

Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

 If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at sylvie@sylvielenoir.com.

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The site and its content (which includes content that is supplied to us by third parties either directly or indirectly) is provided on an “as is” and “as available” basis and we make no warranties or representations, whether express or implied, in relation to the site or the content, including but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.  

You undertake:  

1. not to use the content for any unlawful purpose;
2. that you shall not make any use of the site such that the whole or part of the site is interrupted, damages, rendered less efficient, or the effectiveness or functionality of the site is in any way impaired;
3. not to use the site for the transmission or posting of any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any services provided via, or in relation to, our Site. This includes using (or permitting, authorising or attempting the use of):

· Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information or services accessed via the same.

· Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes (but is not limited to) patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This Site, its content and any services provided in relation to the same is only targeted to, and intended for use by, individuals located in the United Kingdom.

By continuing to access, view or make use of this Site and any related content and services, you hereby warrant and represent to us that you are located in the United Kingdom. 

If you are not located in the United Kingdom, you must immediately discontinue use of this Website and any related content and services.

Where our Site contains links to other websites and resources provided by third parties (“External Sites”) such links are provided for your information only. The content(s) of External Sites and any information supplied on their website should not be interpreted as approved by us.

We have no control over the contents or availability of External Sites.

Sylvie Lenoir is not responsible for the cookies and  privacy practices of other sites and encourage you to read their relative policies.

Whether you are a consumer or a business user:

· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 

Therefore, we do not limit or exclude liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

· Liability for the Sale and Purchase of Goods and Services are set out below in the Terms and Conditions for the Supply of Goods and Services.

· As far as permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.

· As far as permitted by law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

· use of, or inability to use, our Site; or

· failure to heed the medical advice disclaimer; or 

· use of or reliance on any content displayed on our Site.

· In particular, we will not be liable for:

· loss of profits, sales, business, or revenue;

· business interruption;

· loss of anticipated savings;

· loss of business opportunity, goodwill or reputation; or

· any indirect or consequential loss or damage.

If you are a consumer user:

· We aim to use the reasonable skill and care required for the nature and type of goods and services provided. 

· Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You acknowledge that all copyright, trademarks and all other intellectual property rights in the content shall remain vested in us or our licensors.

You are not permitted to use them without our knowledge and approval.

When you provide us with personal and medical information, we ask you to explicitly consent to our collecting it and using it for that specific reason only: honouring your orders and health treatments.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sylvie@sylvielenoir.com or by post.

 The parties acknowledge that for the purposes of the Data Protection Legislation, we act as the “Controller” and will process your data in accordance with your instructions. You have 

· The right to be informed – what data we hold about you and what we do with it. We only use your data in relation to your orders. by law we are requested to keep you data for six years

· The right of access – being able to request a copy of your data that we hold.

· The right to rectification – being able to have inaccurate data corrected.

· The right to erasure – being able to ask you to delete / destroy your data.

· The right to restrict processing – being able to limit the amount or type of data used.

· The right to data portability –requesting to move their data electronically to another business.

· The right to object – being able to request you stop using their data.

Our website hosting company GoDaddy.com stores your email address if you have subscribed to our newsletter in their software’s data storage and database facilities. 

You can request your email address to be deleted from the subscription list at any time from their data storage and databases by emailing sylvie@sylvielenoir.com

Sylvie Lenoir is not responsible nor liable for any breach of data by GoDaddy.com as Sylvie Lenoir is not the owner of GoDaddy.com.

As GoDaddy uses Google for the management of certain aspects of our website, Sylvie Lenoir is not responsible nor liable for any breach of data by Google.com as Sylvie Lenoir is not the owner of Google.com.

Sylvie Lenoir securely stores your emails and relevant paperwork to enable compliance with your orders and health treatments.

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. 

You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. 

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Sylvie Lenoir reserve the right to change the price of any product and service at any time without warning.

Please note that charges begin immediately a consultation or treatment begins whether face-to-face or remote, this includes discussions regarding treatments, symptoms, health advice and/or recommendations by phone, emails or any kind or electronic messages, faxes, both before or after a treatment and between treatments.

The costs are the same regardless of face-to-face, remote, Facebook, Google, Zoom or Skype appointments.

For clients who require extra work beyond the time allocated for each appointment, extra time and extra remedies are available on request.

For the design of bespoke Vibrational Remedies, please request a quote.

The content on our Site is provided for general information only. It is not intended to amount to medical advice on which you should rely. 

You must obtain professional medical or specialist advice before taking, or refraining from, any action on the basis of the content on our Site. 

You should never disregard medical or professional advice or delay seeking treatment or advice because of something you have read on this Site or any treatment you may opt to receive. 

The information provided by us is not a substitute for medical advice; you should consult an appropriate healthcare professional where you have serious concerns regarding your health or that of your animal.

For the avoidance of doubt, any reliance you place on the contents of our Site is strictly at your own risk and we will not be liable for it (as further detailed below). 

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is suitable or available to you, accurate, complete or up to date. 

In addition to the liability provisions below shall not be liable in contract, tort, negligence, statutory duty or otherwise (as far as permitted by law), for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of, or reliance upon, the Content or any information or advice or treatment provided to you in person or through the Site or any bookings or purchases you make of goods either in person or through your use of the Site, including, without limitation, damage for loss of profits, loss of business, or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage).

We will not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control, including without limitation acts of God, war, terrorism or technical difficulties.

 If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism or wish to complain about any other content, please contact us immediately on sylvie@sylvielenoir.com 

Only the English-language versions of the Terms & Conditions will govern your relationship with Sylvie Lenoir. 

All transactions with Sylvie Lenoir will be concluded in English only.

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree that the Courts of England and Wales will have exclusive jurisdiction. 

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us and supersedes all previous agreements, whether written or oral in respect of the subject matter.