These Terms and Conditions define our Terms of Services. Please read them carefully before proceeding or placing an order.


  • accessing this Website,
  • placing an order from this website, by phone, by any electronic message or in person at my practice, you are agreeing to be bound by these Terms and Conditions and you agree to be responsible for the agreement with any applicable local laws. 

If you disagree with any of these terms, it would be best if you do not use this site, our products or services.  

The materials contained in this Website are protected by copyright and trade mark law. 


“You” means the user of the site or the "client", 

“We/us” means Sylvie Lenoir, Sylvie Lenoir's Employees, Sylvie Lenoir’s websites and all associated and subsidiary websites, 

“Site” means the sites of Sylvie Lenoir on the worldwide Internet, 

“Content” means the information and other material available within the site,  

"Products" means any goods or services, remote or face-to-face bookings, downloadable files, vouchers, face-to-face or remote services and consultations, online training, workshops supplied by Sylvie Lenoir or sylvielenoir.com.

Orders, Contract & Payments

An verbal or written order is  a contract, which is a legally enforceable and binding commercial agreement, in which you agree to pay a fee or price for goods and services, which Sylvie Lenoir agrees to provide under the following terms and conditions.

All orders can be made at my practice, by phone or in writing (letter, email, online message, etc.). Your order has to be paid for before 

  • the products can be dispatched or 
  • the service can be provided to you in case of remote treatments. 

All orders are dealt with as soon as possible. 

To book an appointment outside normal business hours, you will be asked for your debit or credit card details to secure your appointment. In case of no show, your card will be debited for the full amount for that appointment. When you book an appointment verbally or in writing, you enter a legal commercial contract for that appointment.

If you break our contract by not respecting our Terms & Conditions then you may be liable to pay SYLVIE LENOIR penalties and interests. 

In agreement with UK Law, late payment or unpaid fees and invoices for products or services will be subjected to

  • a £40 late payment penalty and 
  • a statutory interest of 8% plus the Bank of England base rate. 
  • debt collection fees may also apply.

Products & Services Delivery

We will deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door and a signature will be required. 

For all International Orders, you are responsible to make sure that the goods that you order are in compliance with the Laws and Regulations of your country. Customs clearance, taxes and /or any duty incurred upon arrival are the responsibility of the buyer.  Please ask for a quote for delivery costs.

For remote or face-to-face services, we will verbally or in writing agree on a date and time for the work to be carried out either by phone or by email. A 24-hour notice for rescheduling or cancellation applies.

Refund, Return, and Cancellations

Your remote or face-to-face appointments are important to us.  They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request a 24-hour notice for cancellations or rescheduling of appointments. 

Please understand that time is valuable for us all. Therefore, when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and emergency or waiting list clients miss the opportunity to receive help. 

With less than a 24-hour notice, you will be charged for the full amount of your appointment. 

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any cancellation fee.  

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.   

Emergency absences will be considered on an individual basis.  You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted.  We will make the decision to honour your request on a case-by-case basis and will respond back to you in writing within 7 days.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power cut, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

Refunds, returns and cancellations are dealt with on a case by case basis. 

Refunds are processed within 30 days of notification.

Our aim is for you to be absolutely happy with your product or service. If for some reason you are not, please email us at sylvie@sylvielenoir.com 

Granted & Reserved Rights

You acknowledge that the content is made available to you for your personal use only and that you may download the content onto one computer hard drive. 

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the content.  



The site and its content (which includes content that is supplied to us by third parties either directly or indirectly) is provided on an “as is” and “as available” basis and we make no warranties or representations, whether express or implied, in relation to the site or the content, including but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.  


You explicitly agree that, except for death and personal injury arising from our negligence, we shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the site or your use of or reliance upon the content or any information you obtain by means of the site or your use of or reliance upon the content or any information you obtain by means of the site or any bookings or purchases you make of goods and/or services through your use of the site, including, without limitation, damage for loss of profits, loss of business, or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage.)  

Availability of the site

You acknowledge that it is technically impossible to provide the site free of faults and that we do not undertake to do so; that faults may lead to temporary unavailability of the site; and that the operation of the site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.

Links to other sites

We may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services or other materials on or available from such sites.

Use of the site/indemnification

  You undertake:  

  1. not to use the content for any unlawful purpose;
  2. that you shall not make any use of the site such that the whole or part of the site is interrupted, damages, rendered less efficient, or the effectiveness or functionality of the site is in any way impaired;
  3. not to use the site for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

Intellectual property

You acknowledge that all copyright, trademarks and all other intellectual property rights in the content shall remain vested in us or our licensors.



A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting the website our computer server will recognise the cookie, giving us information about your last visit. 

Our website hosting company GoDaddy collects our cookies in compliance with GDPR. 

This website, and other Sylvie Lenoir websites to which it is linked, may use cookies to:  

  • enable the signing in process to operate after you have registered with us;
  • enable us to estimate and report on our total audience size & traffic;
  • conduct research to improve our content and services.

By going to the Help section of the menu of your browser you should be able to configure your browser preferences to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject the use of cookies please note that the efficient operation of this site may be affected. 

Other websites linked from this site may take a different approach to the use of cookies and you should check what that approach is with those who operate those sites. 

Sylvie Lenoir's website’s take no responsibility or liability for the cookies practices undertaken by GoDaddy.com and other third party sites linked to this website.  

Changes to these terms and conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the site following such change you will be deemed to have accepted such change. 

It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the site, our products and services.

Entire agreement

Those terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.  


Each provision of these terms and conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.  

No waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.  

Privacy Policy

We do not share or sell any of our clients information with third parties. 


Data Disclosure

Your personal and medical data will not be disclosed to anyone unless they would be required by Law.


When you provide us with personal and medical information, we ask you to explicitly consent to our collecting it and using it for that specific reason only: honouring your orders and health treatments.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sylvie@sylvielenoir.com or by post.

GDPR Compliance

In compliance with the EU General Data Protection Regulations (GDPR), you have:

· The right to be informed – what data we hold about you and what we do with it. We only use your data in relation to your orders. by law we are requested to keep you data for six years

· The right of access – being able to request a copy of your data that we hold.

· The right to rectification – being able to have inaccurate data corrected.

· The right to erasure – being able to ask you to delete / destroy your data.

· The right to restrict processing – being able to limit the amount or type of data used.

· The right to data portability –requesting to move their data electronically to another business.

· The right to object – being able to request you stop using their data.

Data Storage

Our website hosting company GoDaddy.com  stores your email address if you have subscribed to our newsletter in their Software’s data storage and databases. 

You can request your email address to be deleted at any time from their data storage and databases by email sylvie@sylvielenoir.com.

Sylvie Lenoir is not responsible nor liable for any breach of data suffered by GoDaddy.com as Sylvie Lenoir is not the owner of GoDaddy.com.

Sylvie Lenoir securely stores your emails and paperwork to unable her to be able to comply with your orders and health treatments.

Third Party Links

When you click on links on our site, you will be redirected to another website. Sylvie Lenoir is not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



Sylvie Lenoir reserve the right to change the price of any product and service at any time without warning.

Please note that charges begin immediately a consultation or treatment begins whether face-to-face or remote, this includes discussions regarding treatments, symptoms, health advice and/or recommendations by phone, emails or any kind or electronic messages, faxes both, before, or after a treatment or between treatments.

Additional time required for a treatment and consultation is charged per minute.


The costs are the same regardless of face-to-face, remote, Zoom or Skype appointments.

For the design of bespoke Vibrational Remedies, please request a quote.

Medical Disclaimer

The use of information on Sylvie Lenoir's website or Sylvie Lenoir's treatments are not a substitute for medical treatment.

All content found on the sylvielenoir.com Website, including: text, images, audio, or other formats were created for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. 

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

If you think you may have a medical emergency, call your doctor, go to the hospital Emergency Department, or call 999 immediately. 

Sylvie Lenoir does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on sylvielenoir.com. 

Reliance on any information provided by Sylvie Lenoir, sylvielenoir.com, Sylvie Lenoir's employees, contracted writers, or medical professionals presenting content for publication to sylvielenoir.com is solely at your own risk.

The Site and its Content are provided on an "as is" basis. Links to educational content not created by Sylvie Lenoir are taken at your own risk. Sylvie Lenoir is not responsible for the claims of external websites and education companies.

Events beyond our control

We will not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control, including without limitation acts of god, war, terrorism or technical difficulties.

File download

Certain files of information may be available for download from our Website. These files of information are subject to these Terms & Conditions.

Governing law

Only the English-language versions of the Terms & Conditions will govern your relationship with Sylvie Lenoir. 

All transactions with Sylvie Lenoir will be concluded in English only.

If any of these Terms & Conditions is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect. 

Failure by Sylvie Lenoir to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.  

These Terms as wells as all contracts or any dispute between us arising out of or in connection with these Terms & Conditions, whether for use of the Site or in relation to the purchase of Products through the Site or otherwise, will only be dealt with by the Laws of England and all parties submit to the exclusive jurisdiction of the English Courts and any contract will be communicated in English. 


Last amended 12.09.2019